Shipping & Returns Policy (New Zealand)
1. Shipping Information (NZ Customers)
Processing Time: Orders are typically processed and dispatched within 1-2 business days.
Delivery Window: Please allow 2 to 5 business days for domestic delivery across New Zealand.
Shipping Cost: Free standard shipping is provided on all orders within New Zealand.
2. Returns & Refunds Policy
Change of Mind Window: We offer a full refund for change-of-mind returns requested and postmarked within 14 days of receiving your order.
Item Condition: To qualify for a return, items must be in their original condition (unused, undamaged, and complete with original packaging).
Return Shipping Costs: The customer is responsible for all shipping costs associated with returning a change-of-mind item to our New Zealand return address.
Faulty or Damaged Goods: If your product arrives damaged, defective, or does not meet the standards guaranteed under the New Zealand Consumer Guarantees Act (CGA), you are entitled to a repair, replacement, or full refund, and we will cover any associated return shipping costs.
Need Help? If you have any questions about your delivery or need assistance with a return, please reach out to our support team
Shipping & Returns Policy USA
1. Shipping Information (USA Customers)
Processing Time: Orders are typically processed and dispatched within 2 business days.
Delivery Window: Please allow 7 to 14 business days for delivery. This timeframe accounts for standard transit as well as the necessary time to clear US customs smoothly.
Customs, Duties & Tariffs: You do not need to worry about extra fees upon arrival. We take care of all tariffs and customs duties required for importation into the United States. The price you see at checkout is the final price you pay.
2. Returns & Refunds Policy
Eligibility Window: We offer a full refund for returns requested and postmarked within 14 days of receiving your order.
Item Condition: To qualify for a full refund, items must be returned in their original condition (unused, undamaged, and complete with original packaging).
Return Shipping Costs: The customer is responsible for all shipping costs associated with returning the item to our designated USA address.
