Shopping with VIP Beds means a smooth and worry-free experience for pet owners in New Zealand and across the world. If your pet bed arrives and isn’t quite right, simply return it in its original, unused condition within 14 days for an exchange or a full refund via your original payment method. This returns policy is in line with the Consumer Guarantees Act for your extra reassurance. Most orders ship within 2–10 business days from the next working day after payment. Custom-made beds or accessories take about a week longer to create. Any possible shipping delays will be shared via phone or email. For Christmas timing, please order by 30 November. Feel confident choosing handcrafted pet beds, toys, and accessories from a local business dedicated to your cats' and dogs' wellbeing.